Privacy Policy — McFabb IT Solutions

Last updated: September 2026

1. What this policy covers

This policy explains how McFabb IT Solutions (Pty) Ltd collects, uses and protects your personal information when you use this website, in line with South Africa's Protection of Personal Information Act (POPIA).

2. Information we collect

Contact details you give us directly — name, email, phone number, delivery/collection address — when you submit an enquiry, request a quote, or place an order.
Order details, such as the products or services you're interested in.
Basic technical information (like browser type) that any website automatically receives, used only to keep the site working correctly.

We do not collect or store your card details — payments are handled directly by our payment provider.

3. How we use your information

To respond to enquiries and quote requests
To process and fulfil orders, including arranging delivery or collection
To provide the services you've signed up for (fibre, hosting, support, etc.)
To send you information directly related to an order or enquiry you've made

We do not sell or rent your personal information to third parties.

4. Who we share information with

We only share personal information where necessary to fulfil your order or request — for example, with our payment processor to complete a transaction, or a courier if your order is being delivered. These providers are only given the information they need to perform their specific role.

5. How long we keep your information

We keep personal information for as long as reasonably necessary to fulfil the purpose it was collected for, or as required by law (for example, financial recordkeeping requirements).

6. Your rights

Under POPIA, you have the right to ask what personal information we hold about you, request that it be corrected or deleted, and object to certain uses of it. To exercise any of these rights, contact us using the details below.

7. Security

We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse or unauthorised access.

8. Contact

For any privacy-related questions or requests, contact us at info@mcfabb.co.za or 016 004 0092.